How It Works

MEDIASORT AI PRIVACY POLICY

Your privacy is important to us. This Privacy Policy explains how MediaSort AI collects, uses, and protects your information when you use our service available at https://www.mediasort.ai/.

1. INFORMATION WE COLLECT

1.1 Personal Information We collect information you provide directly to us, including:

  • Name and email address (for account creation)

  • Account credentials and preferences

  • Communication with our support team

1.2 Usage Information We automatically collect certain information about your use of our Service:

  • Account credit usage and consumption

  • Content requests and analysis history

  • Chat interactions with our AI assistant

1.3 Third-Party Content Our Service collects publicly available content from social media platforms through automated tools to provide analysis and insights. This content is collected from public sources and is not considered personal information.

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

  • Service Provision: To provide content analysis and insights through our AI-powered platform

  • Account Management: To create and maintain your user account

  • Customer Support: To respond to your inquiries and provide technical assistance

  • Service Improvement: To analyze usage patterns and enhance our Service features

  • Communication: To send important updates about your account and our Service

  • Development: To improve our algorithms and develop new features

3. HOW WE PROCESS CONTENT

3.1 Content Collection We use automated tools to collect publicly available social media content based on creator handles you provide.

3.2 Content Analysis Collected content is processed to generate insights and analysis to the user.

3.3 Data Retention All collected media files and content are automatically deleted from our systems after 30 days. Chat history with our AI assistant is retained to maintain service continuity and improve user experience.

4. INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

4.1 Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. YOUR RIGHTS AND CHOICES

6.1 Account Information You can access and update your account information at any time by logging into your account.

6.2 Data Deletion You may request deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Communication Preferences You can opt out of non-essential communications from us by following the unsubscribe instructions in our emails.

6. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website

  • Sending you an email notification

  • Providing notice through our Service

7. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@mediasort.ai


Last Updated: September 3, 2025